Shipping Policy
Your plans move fast, and we keep pace—reliable delivery that helps you get out the door with confidence. We know timing matters, and we are here to help with clear steps from checkout to delivery. The details below explain how your order moves and how to reach us if you need a hand.
1. Order processing
Orders begin processing after payment authorization and on business days only. We will confirm your order by email and continue to update you as it moves forward.
- Place your order and complete payment authorization.
- We begin processing on the next applicable business day.
- Once dispatched, you receive a tracking email.
- Carrier scans may take time to update; watch your inbox for progress.
2. Standard handling time
Standard handling time: 1-1 business days.
3. Standard transit time
Standard transit time: 2-5 business days.
4. Standard shipping fee
Standard shipping fee: $6.99 per order.
| Shipping method | Handling | Transit | Fee |
|---|---|---|---|
| Standard | 1-1 business days | 2-5 business days | $6.99 per order |
5. Destination availability
We ship to most serviceable addresses. If a destination cannot be serviced by our carriers, we will notify you promptly and cancel the order with a refund to your original payment method.
6. Split shipments
To get items to you sooner, your order may ship in multiple packages. If this happens, tracking details will be issued separately for each package.
7. Tracking and scan delays
Tracking information is sent by email immediately after dispatch. Please allow 24–48 hours for the carrier to register the first scan before movement appears in the tracking link.
8. Delays outside our control
While we work hard to meet the timelines above, events such as severe weather, customs inspections, or carrier-wide disruptions may extend delivery times. We appreciate your patience should these rare situations occur.
9. Accurate shipping address
Please review your shipping address carefully at checkout. The customer is responsible for providing a complete and accurate address to ensure on-time delivery.
10. Lost or damaged packages
If your parcel is lost or arrives damaged, contact us within 7 days of the recorded delivery date. Please include your order number and clear photos of the packaging and items so we can investigate with the carrier and assist you swiftly.
11. Contact us
We are here to help with any shipping questions or special circumstances.
- Email: [email protected]
- Business address: Tổ Dân Phố 8, Mộ Lao, Hà Đông, Hà Nội
Thank you for choosing Billriske. Our goal is to keep your looks versatile and your plans moving—every step of the way from our door to yours.