Cancellation Policy
We keep your plans flexible so you can change course with confidence. Orders at Billriske move quickly so they reach you fast; this page explains your cancellation window and what to do if your order has already begun processing. Our team is here to help at every step.
1. Clear cancellation window
You may request to cancel your order within 2 hours of placing it. Because our standard handling time is 1-1 business days, requests made after this window may not be possible.
2. After processing begins
Once an order enters processing, we cannot guarantee cancellation. If the package has been handed to the carrier, cancellation is no longer possible; you may consider return options once delivered, in line with our returns policy.
| Request timing | Can we cancel? | What to expect |
|---|---|---|
| Within 2 hours of order placement | Typically yes (if processing has not started) | We will cancel the order and email you a confirmation |
| After processing has started (handling time: 1-1 business days) | Not guaranteed | If shipment is in progress or completed, we will guide you on next steps once delivered |
3. How to request a cancellation
- Email [email protected] from the address used at checkout.
- Include your order number in the subject line and a brief reason for the request.
- Send the request within 2 hours of purchase for the best chance of approval.
For written correspondence only (not for submitting cancellations), our business address is: Tổ Dân Phố 8, Mộ Lao, Hà Đông, Hà Nội.
4. Refund method and timing for approved cancellations
- Refunds are issued to the original payment method.
- Processing time: 5-7 business days after approval.
- Appearance on your statement: typically 5-10 business days after we process the refund.
- Shipping fees: the original $6.99 per order shipping fee is refunded only when Billriske is at fault (for example, a system error causing a duplicate order).
5. Confirm your shipping address before payment
Please double-check your shipping address at checkout. Once processing begins, we may be unable to change it. If a delivery issue occurs due to an address provided incorrectly at checkout, reshipment (if available) will require a new standard shipping fee of $6.99 per order.
In summary, cancellations are most successful within 2 hours of purchase, and we are here to help you navigate next steps if your order has already moved into processing. Reach us at [email protected] any time for assistance.